Frequently Asked Questions
Your guide to shopping with Kala Therapy
How long does shipping take?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate your request.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
At Kala Therapy, we prioritize quality and ethics. We use premium, durable fabrics and work closely with manufacturers who follow fair labor practices and environmental standards.
Can I change or cancel my order?
Once an order is placed, it is processed quickly. Please contact our support team within 1 hour of purchase if you need to make changes or cancel your order.