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Returns & Exchanges

At Kala Therapy, we want you to feel as good as you look. If your purchase doesn't perfectly fit your lifestyle, we offer a seamless 30-day return and exchange window for all unworn items in original packaging.

Return Process

  • 1.
    Initiate Your Request

    Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

  • 2.
    Prepare the Package

    Securely pack your items in their original bags with all tags attached, including the printed return authorization slip inside the box.

  • 3.
    Ship It Back

    Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

  • 4.
    Receive Your Refund

    Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.